Utility Finance

The following documentation is required to establish water/sewer utility service:

• Copy of Lease Agreement or Settlement Statement in name of applicant
• Copy of applicant’s Driver’s License or State Issue ID
• New Service Application
• $50 Setup Fee for Inside City Customers (accepted in-person or by mail)
• $100 Setup fee for Outside City Customers (accepted in-person or by mail)

Applicants may apply in person at the Florence City Center,  324 West Evans Street, Florence, SC 29501 or by

email at NewServiceApplication@cityofflorence.com

The City of Florence bills all metered water &/or sewer customers monthly.  Sewer charges on these bills are based on water consumption.  Payment is due on the 15th of each month and bills are considered past due if not paid by that date.  Bills not paid by the 15th will be assessed a $6.00 late fee.  Any account that falls 60 days delinquent will be subject to service disconnection.  Should an account fall 90 days delinquent, City of Florence staff will either lock the meter or pull the meter.  A $75.00  fee is charged in these instances and must be paid in full along with any outstanding balance prior to reconnection of service.

If an account is disconnected, the bill must be paid in full plus a cut off penalty of $20.00 for City Residents and $30.00 for customers outside the City limits.  Reconnection payments can be made at Florence City Center during business hours.  

Returned checks subject the account holder to immediate disconnection. To restore service, the full amount of the check plus a $30.00 return check charge must be paid.

Delinquent Collection Policy

Pursuant to the South Carolina Setoff Debt Collection Act, the City of Florence has the right to collect any sum due and owed by the applicant through offset of the applicant’s state income tax refund. If the City of Florence chooses to pursue debts owed by the applicant through the Setoff Debt Collection Act, the applicant will pay all fees and costs incurred through the setoff process, including fees charged by the Department of Revenue, the Municipal Association of South Carolina and the City of Florence. If the City of Florence chooses to pursue debts in a manner other than setoff, the applicant will pay the costs and fees associated with the selected manner as well.

• Use the "Pay Online" Quick Link on City Homepage
• Access https://ubill.cityofflorence.com/
•  Bank Draft by completing online application here.
•  Telephone at 843-665-3155, Option 1
•  Bank Transfer through your Bank's Bill Pay
•  Drop Boxes located in the rear parking lot of the City Center
•  By mail with the detachable payment stub sent to P.O. Box 63010, Charlotte, NC 298260
•  By mail to the address on your statements or to 324 West Evans Street, Florence, SC  29501

How to Read Your City Services Bill

APPLICATION FOR NEW UTILITY SERVICE

APPLICATION FOR TEMPORARY SERVICE

TRANSFER OF WATER AND SEWER SERVICE

CITY OF FLORENCE UTILITIES BANK DRAFT APPLICATION

REQUEST FOR LEAK OR POOL FILL ADJUSTMENTS

CITY OF FLORENCE WATER/SEWER TAP APPLICATION

Code of Ordinances Chaper 12