Distribution Operations

Distribution Operations is responsible for the maintenance of the City of Florence’s water distribution system. The staff consists of 23 full time employees. We serve approximately 32,600 customer connections. The City produces on average 15,000,000 gallons of potable water per day that is delivered through a matrix of pipes approximately 750 miles in length.

Our mission is to maintain safe and potable water, from the source to the end user's tap, through approved installation techniques, repair techniques and regulatory practices.

Our strategic plan includes:

• Reliability

• Maintaining Consumer Confidence

• Improving Customer Service

• Leadership and Employee Development

• Operational Optimization

• Being Good Stewards of the Environment