Water Leak

How to report a water leak

During normal operating hours 7:30 am – 4:00 pm you can call our Public Works Department at 843-665-3236. After hours and holiday calls will be forwarded to our City of Florence Police Dispatch at 843-665-3191. It is helpful to give as much information as possible when reporting a leak. Normally, the city will repair any leak in the distribution system up to point of delivery, which is the water meter. If the leak is beyond the water meter it is considered to be private plumbing and a responsibility of the customer to repair.

What to expect after a water leak is repaired on your service connection by the City

A water leak on your service connection will most often result in the loss of water to your residence while the leak is being repaired. Once water service is restored, there may be trapped air in your plumbing system and some water discoloration. You will need to open your faucets to expel the air and discolored water. This condition should clear up fairly quickly.

What to expect during isolated shut downs of the distribution system

Unfortunately, unforeseen events happen that result in segments of the distribution system to be shut off to make emergency repairs. In this event, the city will issue a boil water advisory.