Message City of Florence, SC
For emergencies, please call 911.
For after hours water or sewer issues, please contact 843-665-3236 or 843-665-3191. After-hours (evenings, weekends and holidays) calls are forwarded to Police Dispatch and conveyed to on-call Public Works & Utilities Department personnel.
Please use the numbers provided above rather than the city’s website and social media outlets for public works and utilities issues that need immediate attention. The phone numbers listed above are covered by city personnel 24/7; however, the city’s website, social media, and messages through Cypress are not.
Start chatting with our new chatbot, "Cy," to ask questions, message staff directly, and submit service requests. Simply text "Hey Cy" to (855) 964-3929 to begin, or click on the "Ask Cy" icon located in the bottom right-hand corner of our website.
Please note, Cy is not for reporting emergencies. For emergency contact information, refer to the numbers provided above.